Website
Pages, forms, display problems or general website support.
LOG A TICKET
Need help? Tell us what is happening.
You do not need to log in to request support. Give us enough information to identify the website, account or service and explain what you need help with.
QUICK SUPPORT REQUEST
A few details help us route the request properly.
The structured ticket system is being introduced as part of the new Client Dashboard. Until that connection is complete, urgent support can still be sent through the normal Red Calabash communication channels.
LAUNCH PHASE
Full ticket tracking is coming next.
Ticket history, status tracking and dashboard replies will be added as the client support system is connected.
SUPPORT TYPES
Choose the closest category. We can route it from there.
Hosting
Hosting access, website availability or hosting-related questions.
Mailbox setup, sending, receiving or email account issues.
Website Care
Maintenance, updates or a question relating to your care plan.
Billing
Invoices, statements, payments or account questions.
Other
Anything that does not fit one of the standard support categories.
EXISTING CLIENT?
The Client Dashboard will become your structured support centre.
As portal functionality is added, logged-in clients will be able to see ticket history, service information, reports, Website Care activity and other account information.